VANESSA KONGNYUY

van.virtualassistant@gmail.com

+237 6 52 43 71 05

CYEID ( NON-PROFIT ORGANIZATION)

EXECUTIVE VIRTUAL ASSISTANT TO THE CEO

03/10/2022

08/27/2024

Streamlined email management, resulting in a 25% reduction in response time. ● Improved executive productivity by 30% through effective calendar management and task prioritization. ● Implemented a travel expense management system, resulting in a 15% reduction in travel costs. ● Improved communication between the executive team and sales department, leading to a 20% increase in sales. ● Contributed to increased customer satisfaction by implementing a customer relationship management system. ● Monitored and responded to emails, acting as a point of contact between stakeholders and clients, resulting in a 30% improvement in communication efficiency and a 25% reduction in response time ● Conducted online research on various topics, compiled data, and created detailed reports that enhanced decision-making processes, leading to a 20% increase in project completion speed. ● Created and scheduled posts for social media platforms, and responded to comments and messages, which increased social media engagement by 40% and expanded the follower base by 25%. ● Handled routine administrative tasks such as document creation and file organization, streamlining administrative processes, and improving office productivity by 35%.

UNION BANK OF AFRICA

CUSTOMER SUPPORT REPRESENTATIVE

01/09/2023

11/30/2023

● Consistently maintained a 95%+ customer satisfaction rating through effective problem-solving and empathetic communication. ● Identified and implemented process improvements that reduced service delivery time by 15%, enhancing overall customer experience. ● Achieved a 30% increase in cross-selling bank products such as credit cards, loans, and insurance through personalized recommendations during customer interactions. ● Played a key role in retaining high-value customers by providing timely solutions to their banking challenges, resulting in a 15% decrease in account closures. ● Monitored the progress of ongoing requests, and escalated concerns to management early in the process ● Demonstrated strong customer service practices through keen listening and empathy. ● Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service. ● Reduced response time on email inquiries by 10%, enhancing overall customer experience and efficiency. ● Developed sales techniques to successfully sell and upsell our services to new and existing clients.

I am applying for the Virtual Assistant position at Remote Ops Global Solutions. This role perfectly aligns with my expertise in providing administrative support, managing executive calendars, coordinating projects, and ensuring smooth communication within remote teams. My experience in handling various tasks in fast-paced, virtual environments, combined with my organizational skills and ability to work independently, makes this position an ideal fit for me. I am excited about the opportunity to contribute to your team’s success and help drive your company’s growth.