Company Name 1
Carelon Global Solutions Phils., Inc
Job Title
Customer Care Representative
Job Description
Key responsibilities:
>Provide courteous, prompt, and effective customer support via phone.
>Respond to customer inquiries regarding product service, including but not limited to benefits, eligibility, and claims issues.
>Resolve customer complaints and concerns promptly and professionally, achieving a resolution rate of 95-100% within established timeframes.
>Maintain a high level of customer satisfaction, consistently exceeding performance targets, and receiving positive feedback from customers.
Company Name 2
The Cathay Drug Co., Inc
Job Title
Supply Chain Supervisor
Job Description
Key responsibilities:
>Oversee and manage end-to-end supply chain operations, including procurement, inventory management, and distribution.
>Led the team of supply chain professionals, providing guidance, training, and performance feedback.
>Collaborated with cross-functional teams to forecast demand, plan production schedules, and ensure timely delivery of products to customers.
>Ensured compliance with regulatory requirements and company policies related to supply chain management.