Maria Angela Gutierrez
angelagutierez7@gmail.com
+63 905 532 8681
About Me
Basic Information
Full Name
Maria Angela Gutierrez
Email Address
angelagutierez7@gmail.com
Phone
+63 905 532 8681
Location
Education
Education Completed
Institution/School
Field of Study
Graduation Year
Current Enrollment
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
Virtualists Business Solutions
Job Title
Customer Service Representative/Assistant Team Lead
Start Date
09/14/2017
End Date
11/11/2019
Job Description
• Contacting the Hotel and Suppliers regarding the reservation of the customers if there are issues or requests.
• Assist customers through Inbound call and chats.
• Investigate and resolve common issues on the customer's reservation.
• Assist consumer special requests.
• Assist basic inquiry, charges details, processing refund, tracking orders and modification.
• Contacting Consumers, Hotels and Suppliers through email/Call
Company Name 2
Concentrix - UP2 Technohub
Job Title
Customer Service Representative/Assistant Coach
Start Date
06/09/2020
End Date
05/24/2022
Job Description
• Support Role. Assist Customer regarding issues on their order, billing question, refunds, shipping and tracking status.
• Assisting Team Members for complex issues that need to be resolved. Handling escalated cases.
• Do coaching/real time monitoring (side by side), give feedback and corrective action to improve teams’ performance.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Virtual Assistance
Creative Skills
Business Skills
Communication