Company Name 1
Concentrix
Job Title
Technical Support Representative
Job Description
Respond to customer inquiries via phone, email, or chat in a timely manner.
Diagnose and resolve technical issues related to software, hardware, and network systems.
Guide customers through step-by-step solutions and provide clear instructions.
Document all interactions and maintain accurate records of customer issues and resolutions.
Collaborate with other team members to escalate complex problems and provide feedback for continuous improvement.
Stay updated on product knowledge and technical advancements to enhance service delivery.
Provide training and support to customers as needed.