Company Name 1
LAdmins.com
Job Title
Customer Success Manager
Job Description
○ Directly reported to the Chief Marketing Officer and implemented all customer service department needs.
○ Manage customer service specialists remotely, including hiring, training, and performance management
○ Implementation of process creation and updates as required by the business.
○ Handle escalated customer issues
Company Name 2
Expertise.com
Job Description
○ Directly reported to the operations director and executed all process needs dependent on the organization’s focus for the website.
○ Created and Implemented multiple processes supporting the website stakeholders
○ Handled team of 12 focusing on different processes such as mystery shopping and consumer concierge