Melona Birhane
birhanerahel6@gmail.com
+251 92 061 1635
About Me
Basic Information
Full Name
Melona Birhane
Email Address
birhanerahel6@gmail.com
Phone
+251 92 061 1635
Location
Education
Education Completed
Institution/School
Field of Study
Graduation Year
Current Enrollment
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
DSTG factory product distribution
Job Title
sales and marketing manager
Start Date
07/02/2021
End Date
10/25/2024
Job Description
* Negotiated contracts with key vendors and suppliers, resulting in
a 30% cost reduction
* Developed and executed successful promotions and product
launches, resulting in a 25% increase in sales
* Developed and maintained good working relationships with
vendors and contractors, resulting in improved customer service
and satisfaction
* Established and maintained effective communication channels
with internal and external stakeholders, resulting in improved
customer service and satisfaction
* Respond to customers inquires via email, chat, and social media,
providing helpful and accurate information
Company Name 2
Little car
Job Title
customer service agent
Start Date
07/09/2021
End Date
03/16/2022
Job Description
* Developed a customer satisfaction survey that successfully
gathered feedback and improved customer service standards
* Handled on average 85 customer calls per day and resolved
customer queries with an 86 % satisfaction rate
* Established a rapport with customers and provided exceptional
service that resulted in a 95% increase in customer loyalty
* Analyzed customer feedback and identified areas for improvement
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Virtual assistant
customer service
sales and marketing
Creative Skills
Business Skills
Communication