Company Name 1
Ecomatrix Switzerland
Job Title
Shopify Dropshipping Customer Service Agent
Job Description
Coordinates with suppliers on customer orders and logistics to ensure smooth operations.
Expertly handles customer complaints, cancellations, refunds, returns, and warranty claims, ensuring prompt resolution and high levels of customer satisfaction.
Manages/handles multiple dropshipping stores serving customers from France, The Netherlands, Italy, Germany, and Australia
Utilizes Excel and Word for meticulous documentation of customer transactions, including refunds, replacements, returns, and disputes
Handles customer PayPal disputes and chargebacks
Company Name 2
Get Busy Living, LLC (Forever in My Heart Store)
Job Title
Customer Support Manager and VA
Job Description
Managed customer support operations for the owner’s Ecommerce store and dropshipping businesses (Shopify, Etsy, and GearBubble), handling email inquiries and chat, and resolving concerns.
Expertly managed customer complaints, cancellations, refunds, returns, and warranty claims, ensuring swift resolution and customer satisfaction.
Authorized to make critical decisions regarding store and customer issues.
Proficient in managing social media platforms and coordinating Dropshipping logistics.