Company Name 1
EMAPTA Philippines Inc
Job Title
Customer Service Officer
Job Description
Answers inquiries and provides information to customers
Invoicing (issuance of invoice)
Addresses customers' complaints or concerns
Identifies customer needs and helps customers use specific
features
Order tracking, order cancellation, and refunding
Responding to "marketplace" inquiries (eBay, TradeMe, Catch)
Company Name 2
Sutherland Global Services Philippines, Inc.
Job Title
Associate CS - Internet
Job Description
Responds to customer queries in a timely and accurate way, via
email or live chat
Identifying customer needs and helping customers use specific
features
Sharing feature requests and effective workarounds with the
team members
Informing customers about new features and functionalities