Company Name 1
Convergys Phils.
Job Title
CUSTOMER SERVICE SPECIALIST
Job Description
Receiving calls, listening to customers' concerns and handling complaints
Providing detailed explanations of services or products Reviewing customer's accounts and transactions while resolving issues
Communicating with customers through phone or chat Receiving orders, calculating charges, and processing payments
Monitoring customer satisfaction level
Processes encoding of customer's order
Scheduling appointments for technicians
Company Name 2
RMS Collect Philipines, an iQor Company
Job Title
SENIOR CUSTOMER SERVICE REPRESENTATIVE
Job Description
Answering questions about a company's telco products and services.
Processing orders and transactions.
Resolving issues and troubleshooting technical problems.
Delivering information about a company's offerings.
Providing proactive customer outreach.
Handling customer complaints.
Collecting and analyzing customer feedback.
Process payment and billing.